If your company has an annual turnover of below £6.5million, and either less than 50 employees or a balance sheet total of less than £5 million, you may be eligible to refer your complaint. The Financial Ombudsman Service or the Financial Services and Pensions Ombudsman (for Ireland) can offer advice and support, including alternative dispute resolution. (This may not be the same person you initially made the complaint to)Ģ. If your complaint is complex, we’ll keep you informed of our investigations – and aim to resolve the issue within four weeks.Ĥ. After eight weeks, we’ll send you a final response or a further progress report on our investigations.
Alternatively, you can complete our online form. Please give us a call Barclaycard Payment Solutions on 08 or 1800 812 700 for Barclaycard International Payments (Monday to Friday, 9am – 5pm, excluding bank holidays). We’re sorry that you’d like to make a complaint. If you are interested in finding out more information or using the service, please visit the BBRS website , email or call 03.
The service is free to use and is available to business customers with unresolved disputes with participating banks. The Business Banking Resolution Service (BBRS) is an independent organisation set up voluntarily by participating banks to resolve disputes between eligible larger SME business customers and their bank. If your complaint is not eligible for the Financial Ombudsman Service then your complaint may be eligible for review by the Business Banking Resolution Service (BBRS). (Calls cost no more than a national rate call to a 01 or 02 number and count towards any inclusive minutes). Please email: Call 08 (free from a landline) or 03. The Financial Ombudsman Service can offer advice and support, including alternative dispute resolution. If your complaint is complex, we’ll keep you informed of our investigations – and aim to resolve the issue within four weeks.ģ. If we’re unable do this within four weeks, we’ll write to explain the cause of delay and to provide you with the expected timescale for resolution.Ĥ. After eight weeks, we’ll send you a final response or a further progress report on our investigations.
If were not able to do this, we’ll continue to update you on our progress and you can be referred to the Financial Ombudsman Service.Ģ. if that’s the case, we’ll send you a final response within 35 days after receiving it.
If your complaint is about ‘payment services’ as defined in the Payment Services Regulation 2017, then we’re required to send you a final response within 15 working days, unless there are exceptional circumstances that stop us from resolving your complaint. If we haven't responded within four workings day, we will acknowledge your complaint in writing within three working days together with your case reference number. What happens nextġ. Sometimes we're not able to resolve the issue immediately.
Important: please give us plenty of information on the problem to help us help you better.
We’ll do our best to resolve your complaint as quickly and conveniently as we can.